Privacy Policy

Your Privacy is Our Priority

At NORA, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

This policy complies with applicable privacy laws and regulations, ensuring your rights as a data subject are protected.

Data Controller

Company Name: NORA LLC | Address: United States | Email: contact@noraagent.com | Website: noraagent.com

Data We Collect

Identification Data

Full name
Email address
Phone number
Age and date of birth

Real Estate Preferences

Location preferences (neighborhoods, cities)
Price range of interest
Desired features (bedrooms, area, amenities)
Search history and properties viewed
Interactions with our AI (conversations, queries)

Technical and Browsing Data

IP address
Device type and browser
Approximate geographic location
Pages visited and browsing time
Cookies and similar technologies

Communication Data

Conversations via messaging platforms with NORA
Phone calls (may be recorded with your consent)
Emails exchanged
Messages and queries through the platform

How We Use Your Data

Service Delivery

Finding properties according to your preferences, coordinating visits, and facilitating communication with property owners and agents.

AI Improvement

Training and improving our artificial intelligence algorithms to provide more accurate and personalized recommendations.

Communications

Sending you newsletters, notifications about relevant properties, service updates, and related communications.

Analytics and Statistics

Analyzing platform usage, improving user experience, and developing new features.

Legal Compliance

Complying with legal obligations, preventing fraud, and ensuring platform security.

Who We Share Your Data With

Real Estate Agents

We share necessary information (name, phone, preferences) with our network of agents to coordinate visits and provide personalized service.

Property Owners and Agencies

We share basic contact information when you express interest in a specific property.

Service Providers

We use third-party services (messaging platforms, analytics tools, storage services) that may process data under strict confidentiality agreements.

Partners

With your consent, we share information with strategic partners for complementary services (moving, insurance, etc.).

Note: We never sell your personal data to third parties. All our partners have contractual agreements that guarantee the security and confidentiality of your information.

Your Rights as a Data Subject

Under applicable privacy laws, you have the following rights:

Right of Access: Know, update, and rectify your personal data at any time.
Right of Rectification: Request correction of inaccurate or incomplete data.
Right of Erasure: Request deletion of your data when you consider they are not needed for the authorized purposes.
Right of Objection: Object to the processing of your data when you have not given express authorization.
Right of Withdrawal: Withdraw the authorization granted for data processing at any time.

How to Exercise Your Rights? Send an email to contact@noraagent.com indicating the right you wish to exercise and your identification data. We will respond to your request within a maximum of 30 days.

Data Security

We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, destruction, or alteration:

Encryption of data in transit and at rest (SSL/TLS)
Restricted access controls to authorized personnel
Periodic security audits
Data backup and recovery policies
Continuous staff training in data protection

Data Retention

We retain your personal data only for the time necessary to fulfill the established purposes, unless:

There is a legal obligation to retain them longer
They are necessary for the exercise of legal actions
You have given your consent for longer retention

Once the retention period ends, we will delete or anonymize your data securely.

International Data Transfers

Some of our service providers (such as cloud storage services) may be located in the United States or other countries. By using our services, you authorize the international transfer of your data, ensuring that these countries or providers offer an adequate level of data protection.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our platform, analyze site usage, and personalize content. You can configure your browser to reject cookies, although this may affect some functionalities.

Minors

Our services are intended for people over 18 years of age. We do not intentionally collect data from minors without the consent of their parents or legal guardians. If we detect that we have collected data from a minor without authorization, we will delete such information immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a prominent notice on our platform. The date of the last update is indicated at the beginning of this document.